Refund Policy
Effective date: 2026-05-28 · Last updated: 2026-08-031. General Rule
All Draftmate purchases — Weekly Pass and Season Pass — are final and non-refundable, except where required by law, explicitly stated in writing at purchase, or covered by sections 2–7 below. Because Draftmate gives you immediate access to live decision support, we cannot offer a "tried it, didn't like it" refund window.
2. Trial First
Every account gets one free trial draft (rounds 1-5, panel locks at the start of round 6). The trial exists precisely so you can evaluate Draftmate before paying. We recommend using your trial in a low-stakes mock or BBT before committing to a Season Pass.
3. Eligibility and System Requirements Are Yours to Check
Before you buy, it is your responsibility to confirm that Draftmate will work for you. That means two things:
- Your computer meets the requirements. Draftmate needs a Windows 10 or 11 PC running Mozilla Firefox, Google Chrome or Microsoft Edge. It does not run on ChromeOS, Safari, or any mobile app. The requirements are stated on the homepage, the setup guide, and at checkout.
- The platforms you intend to use are available to you. Draftmate supports FFPC, DraftKings, and Underdog. Each of those platforms sets its own eligibility rules, and DraftKings and Underdog are generally available only to eligible United States residents. Whether you may use a given platform is entirely between you and that platform.
No refund is available on the basis that a platform is unavailable in your jurisdiction, that you are not eligible to use it, or that your computer does not meet the stated requirements. A Draftmate licence grants access to Draftmate. It does not grant access, eligibility, or any entitlement to FFPC, DraftKings, Underdog, or any other third-party platform, and we have no ability to affect their decisions.
If you are unsure whether Draftmate will work in your situation, use the free trial first (section 2) or email support@getdraftmate.com before purchasing. We would much rather answer the question than take money for something you cannot use.
4. Billing Errors
If you believe you were charged in error, contact us within 7 days at billing@getdraftmate.com with your transaction details. We will investigate and resolve confirmed billing errors promptly.
5. Duplicate Charges
Confirmed duplicate charges will be corrected or refunded in full, regardless of the timing.
6. Weekly Pass to Season Pass
If you buy a Weekly Pass and then decide you want the full season, buy the Season Pass and we will refund the Weekly Pass in full. Email billing@getdraftmate.com from the address you purchased with, within your Weekly Pass window, and tell us both purchases. You are never asked to pay for both.
There is no automated upgrade flow — this is handled by hand, which at our size is faster than building one.
7. Service Discontinuation
If we discontinue Draftmate mid-season for reasons not caused by your own conduct, we will issue a prorated refund of any active Season Pass.
8. Terms Violations
No refunds are issued for access revoked due to a Terms violation — including account sharing, payment fraud, trial-circumvention behavior, or chargeback abuse.
9. Chargebacks
Before initiating a chargeback with your bank, please contact billing@getdraftmate.com so we can resolve the issue directly. We reserve the right to suspend access during open payment disputes and to permanently disable accounts associated with fraudulent chargebacks.
10. Contact
Billing support: billing@getdraftmate.com
Mailing address: Draftmate LLC, 9672 Babcock Blvd, Allison Park, PA 15101